Contact Us

We'd love to hear from you. Send us a message and we'll respond as soon as possible.

Send us a message

Get in touch

Email

factictionary@gmail.com

We typically respond within 24 hours

Support Hours

Monday - Friday: 9:00 AM - 6:00 PM (UTC)

Weekend: Limited support available

Response Times

  • General inquiries:
    24-48 hours
  • Bug reports:
    12-24 hours
  • Tool support:
    6-12 hours
  • Privacy concerns:
    2-4 hours

Frequently Asked Questions

Quick answers to common questions about our tools and platform.

How do your tools ensure privacy?

All our tools process files entirely in your browser using JavaScript. Your files never leave your device and are not uploaded to our servers. This means complete privacy and security for your sensitive documents and media.

Do I need to create an account to use the tools?

No account creation required! All our tools work without registration. Simply visit the tool page, upload your file, and start processing. No personal information is collected or stored.

What file types and sizes are supported?

File support varies by tool. Generally, we support common formats (JPG, PNG, PDF, MP4, TXT) and files up to 100MB. Each tool page lists specific supported formats and size limits.

Can I use your tools offline?

Once you've loaded a tool page, most functions work offline. However, loading the initial tool requires an internet connection. We recommend bookmarking frequently used tools for quick access.

How can I report a bug or suggest a feature?

Use our contact form above with "Bug Report" or "Feature Request" as the subject. Include details about your browser, device, and steps to reproduce any issues you encounter.

Are your tools free to use?

Yes! All our tools and educational content are completely free. We don't charge for access, premium features, or advanced functionality. Our mission is to make powerful tools and quality education accessible to everyone.

Other Ways to Connect

Choose the method that works best for you.

Email Support

Direct email to our support team for personalized assistance.

Send Email

Documentation

Browse our comprehensive guides and tutorials.

View Guides

Privacy Questions

Learn more about our privacy-first approach.

Read Privacy Policy